Legal Notice
Distributor
Designphil Inc.
representative person
Yuri Aida
location
〒150-0013
Ebisu Business Tower 9F, 1-19-19 Ebisu, Shibuya-ku, Tokyo
Ebisu Business Tower 9F, 1-19-19 Ebisu, Shibuya-ku, Tokyo
telephone number
03-XXXX-XXXX
(If requested, we will disclose the information without delay.)
(If requested, we will disclose the information without delay.)
Inquiry reception hours
For inquiries, please use the inquiry form on this website or email us at the email address below.
10:00-16:00 (12:00-13:00, excluding Saturdays, Sundays and public holidays) *Please contact us using the inquiry form on this website or the email address below.
10:00-16:00 (12:00-13:00, excluding Saturdays, Sundays and public holidays) *Please contact us using the inquiry form on this website or the email address below.
Contact form
Website URL
Product sales price
Please refer to each product page.
Required fees other than the product price
[Delivery fee]
Courier 550 yen (tax included)
Mail delivery (Nekopos) 330 yen (tax included) *If the total amount of a single order is 5,500 yen (tax included) or more, shipping is free.
Courier 550 yen (tax included)
Mail delivery (Nekopos) 330 yen (tax included) *If the total amount of a single order is 5,500 yen (tax included) or more, shipping is free.
payment method
Credit card payment, PayPay online payment
Payment period
Payment will be confirmed when you order the product.
Product delivery time
[Regular product]
Once your order is confirmed, it will be shipped within 3 business days, excluding Saturdays, Sundays, and holidays. *Custom-made products with "personalized" processing: After your order is confirmed, it will take approximately 2-3 weeks for the finished product to be shipped.
Once your order is confirmed, it will be shipped within 3 business days, excluding Saturdays, Sundays, and holidays. *Custom-made products with "personalized" processing: After your order is confirmed, it will take approximately 2-3 weeks for the finished product to be shipped.
Return and exchange conditions
[1. When it is due to our circumstances]
If the product you received is damaged or soiled, or if the product you received is different from the one you ordered (misdelivery), please contact us within 7 days of receiving the product. We will check our inventory and exchange the product.
If the product you received is damaged or soiled, or if the product you received is different from the one you ordered (misdelivery), please contact us within 7 days of receiving the product. We will check our inventory and exchange the product.
[2. When it is due to customer convenience]
We do not accept returns or exchanges for reasons of customer convenience. (Return requests for reasons such as "the color is wrong" or "the product is different from what I expected" will be considered as customer convenience.)
We do not accept returns or exchanges for reasons of customer convenience. (Return requests for reasons such as "the color is wrong" or "the product is different from what I expected" will be considered as customer convenience.)
Dealing with defective products
We will exchange the product based on the above "Conditions for Returns and Exchanges 1. In the event of a change due to our circumstances." Returns (refunds) will only be accepted if the replacement item is out of stock.
Return shipping fee
If the exchange is at our discretion, we will cover the return shipping costs.
Refund Policy
[1. Conditions for refund eligibility]
Returns (refunds) will only be accepted if the above "Conditions for returns and exchanges 1. Cases due to our circumstances" applies and there is no replacement stock.
Returns (refunds) will only be accepted if the above "Conditions for returns and exchanges 1. Cases due to our circumstances" applies and there is no replacement stock.
[2. Refund Procedures]
If you qualify for a refund, we will promptly refund the full amount once we have received the product back in its original packaging.
If you qualify for a refund, we will promptly refund the full amount once we have received the product back in its original packaging.
[3. Non-refundable conditions]
The following cases will not be eligible for a refund:
The following cases will not be eligible for a refund:
- Returns and exchanges due to customer convenience
- Products that have been damaged or soiled by customer use
Cancelling or changing your order
Your order will be confirmed when we send you an "order confirmation email." After that, we cannot accept cancellations or product changes.
However, you can cancel or change your order yourself within 30 minutes of completing it using the cancellation or change link in the "Order Confirmation Email."
However, you can cancel or change your order yourself within 30 minutes of completing it using the cancellation or change link in the "Order Confirmation Email."
